FAQ

Most orders ship within 1–2 weeks, but processing times may be longer during the holiday season or immediately following an event weekend. See the "current processing time" section at the top of the page for the most up to date information.

Maps are available in a selection of sizes and water finishes. Please review the options on the product pages.

Keep in mind: colors may vary slightly due to the natural tone and grain of the wood, as well as individual screen-display settings. Each map is made by hand, so small variations are part of what makes it unique.

Yes! Add your athlete name, bib number, race time, or a meaningful detail to make your map uniquely yours.

Please review your personalization info carefully, as personalization is engraved exactly as entered and proofs are not provided.

We have a few options for finding your event. Try using the search bar and searching by race name, event company, city, or distance. You can also browse by event company or by sport. If you still don’t see it, send us a message; we may be able to help!

Generally, we're unable to change or cancel orders. If you do need to change or cancel your order, please contact us as soon as possible. Once production has begun, changes may not be possible.

Because maps are personalized and made to order, we do not accept returns or exchanges. If your order arrives damaged, please contact us so we can make it right.

Send us photos of the damage and packaging as soon as possible. We’ll review it and arrange a replacement when needed.

If your map arrives with an error that differs from the personalization you submitted, please contact us right away so we can make it right.

If the error was included in the personalization provided with your order, please still reach out. While a replacement may not be possible, we’ll always see whether there’s another way we can help.